4923 60th Street, Kenosha, Wisconsin 53144, United States
Yes, new clients will need to complete two forms prior to your arrival:
Completing your forms prior to arriving ensures that we stay on schedule and allows for a thorough consultation prior to your first tan.
Your tan will fade evenly and last 7-10 days or as long as your skin takes to naturally exfoliate. Oily skin tends to fade faster.
Appointments are booked in 30-minute increments. The actual application only takes 10-15 minutes. Arriving properly prepped is the best way to guarantee your service stays on schedule.
Cash, Venmo, Apple Pay and credit card payments are happily accepted – no checks. Pre-payment is required for parties, group events and for appointments requested outside of normal operating hours.
If you're running late, please text or call us so we can adjust our schedule to accommodate your revised arrival time. Chances are if you are only 5 to 10 minutes behind, we can try our best (no promises) to fit you in. If you miss your appointment and/or arrive beyond the allowed 5-10 minute grace period and our schedule will not allow us to accommodate the new arrival time, 50% of your service fee will be collected.
Accidents happen. If you have a mishap during your development period, please call us immediately so we can troubleshoot the issue to ensure you have a beautiful result.
Yes! Professional spray tan safe products are the best way to prep, protect and prolong your spray tan. Using drug store products with harsh ingredients such as soaps, exfoliants, fragrances, alcohols, preservatives or oils will strip and shorten the life of your tan.
We carry a full line of salon quality Spray Studio and AYU products designed to help maintain your sunless tan and support all your Pre & Post tan sunless needs. We have hand-selected products that contain organic and essential botanical oils that are moisturizing and plant based and are available in both travel and full sizes. All products are Paraben Free, Petroleum Free, Sulfate Free and Cruelty Free.
Many times we're asked to take appointments outside of our normal working hours and we are more than happy to do so, as spray tans are often tied to special events and vacations.
Taking an off-hours appointment requires us to adjust, shift or decline personal and family obligations while trying to maintain a healthy work/life balance.
Unfortunately over the last 3 years, 95% of cancelled and no-show appointments occur on days that we've been asked to either alter our schedule or come in on a scheduled day off.
Our clients mean the world to us and we do our best to accommodate all special requests which is why we now require a non-refundable deposit to hold your off-hours appointment. Your deposit will be applied to the total cost of your appointment and any remaining balance will be due at the time of service.
Submitting a $30 deposit for an off-hours appointment is a gentle reminder to be respectful of our time & willingness to flex to your needs while also partially compensating us for costs associated with reschedules, cancellations and no-shows on my scheduled time off.
Any balance for added services or premium solutions will be due at the time of your session.
Due to limited availability, rescheduling or cancellations require 24 hours notice so we can open up your appointment time to other clients.
Changes up to 24 hours from your appointment can be made using our online booking system and can be accessed using your confirmation email or text link.
Changes within 24 hours of your appointment MUST BE MADE by sending an email to info@spellboundtans.com or by sending a message using the CONTACT link on our website or booking site or by leaving a VOICE or TEXT MESSAGE at 262-885-1801.
We respond to every single message personally so if you don’t receive a confirmation of your rescheduled or cancelled appointment, that means we did not receive your request and your missed appointment will be considered a no-show appointment.
Cancellations or Reschedules
Owning a small business is both rewarding and challenging in so many ways. We truly enjoy being a part of our clients’ special events and life milestones plus hearing stories about their incredible lives and achievements.
What can make owning a small business challenging, especially in an appointment-based business, are cancellations and missed appointments. We understand that life happens and respect that things come up that may prevent a client from being able to keep an appointment. At the same time, cancellations can be a detriment to the success of a small business from a financial and scheduling standpoint.
Due to a high demand for appointments, we will be enforcing our Cancellation Policy. Same day cancellations or no-shows hurt not just our business, but our staff as well and clients who would have filled the appointment.
Appointments canceled or rescheduled within 24 hours of your appointment start time will result in a $25 cancellation fee. If the late cancellation fee due cannot be obtained, you will not be allowed to book future appointments.
NO SHOWS - If you miss your appointment or arrive after your appointment time and our schedule cannot accomodate your late arrival, 50% of your service fee will be collected.
Bridal tans are typically booked months in advance, require more time for contouring and tan line correction and take up two regular appointment slots. Bridal cancellations, even if they are not last minute, can be difficult to fill given the large gap they leave in our schedule.
Your non-refundable deposit holds your bridal appointment date and guarantees our availability over extended periods of time as we are turning away other brides requesting the same appointment days you've already booked. Waitlists for event tans are hit or miss as brides typically want to lock in a spray tan artist well in advance which makes rebooking these appointments very difficult.
A non-refundable deposit of $60 gently encourges clients to be respectful of our time as a beauty professional and only covers our loss of income for 1/2 the time booked if the bridal tan appointment is cancelled.
Deposits submitted for specialty services (bridal) or off-hours appointments are NON-REFUNDABLE.
Cancellations for ANY REASON will FORFEIT your deposit INCLUDING the inability to spray tan you because of a sunburn, failure to prep properly or completely remove your previous spray tan, illness, or being unable to accommodate a reschedule request.
"We’re thrilled to offer a variety of discount options to help meet the needs of all our clients. Please note that discounts cannot be combined—only the highest applicable discount will be applied to your appointment. For example, if you’re a member of our spray tan membership or have purchased a package, you would not be eligible for additional savings like pre-booking or morning appointment discounts.
Our discounts include:
These discounts are designed to provide flexible and thoughtful ways for you to save, especially with our recent price adjustment, while continuing to deliver the premium ingredients, expertise, and results that you’ve come to love and trust.
We want you to be 100% satisfied with your spray tan. If for some reason you are not, please let us know within 48 hours and be sure to include a photo of the issue.
Client prep and post care is 50% of the job when it comes to having a BEAUTIFUL sunless tan. We can give you an amazing tan that is expertly applied but if you have not prepped properly or don't follow the aftercare instructions, it will affect your end result.
99% of unsatisfactory issues are due to improper prep and post tan care. Please visit our TAN PREP & CARE page to ensure best results. Often, minor issues can be completely resolved by fine tuning your sunless routine for your next tan. For this reason, we strongly recommend scheduling a trial tan before any major events, especially if you've not had a spray tan before.
Spray tans are NOT guaranteed when products that are not "spray tan safe" are used. We carry a full line of affordable Spray Studio and AYU body care products containing organic and plant based ingredients that are designed to help support your sunless routine. As certified professional spray tan artists and beauty professionals, we 100% recommend investing in the right products for the absolute best spray tan results!
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